In a significant move to enhance public service delivery, the Deputy Commissioner of Doda, Vishesh Mahajan, unveiled the Online Grievances Redressal Monitoring System today. Under the initiative called ADBHUT Doda, this web portal empowers the residents of District Doda to raise their complaints in a straightforward and transparent manner.
By visiting the dedicated web portal at www.adhbutdoda.org, the people of Doda can now conveniently lodge their grievances and have them addressed effectively. The district administration has launched this grievances redressal mechanism to cater to the needs and aspirations of the public, ensuring an efficient, transparent, and time-bound services delivery platform.
Deputy Commissioner Mahajan highlighted that the online grievances received through the portal will be promptly forwarded to the respective department heads, who will review them on a weekly basis. Complaints pertaining to essential services will be diligently addressed within 24 hours by the relevant agency, ensuring swift resolution.
The ADBHUT Doda initiative, of which the Online Grievances Redressal Monitoring System is a part, aims to provide high-quality services to the public in a prompt and transparent manner. This comprehensive effort also seeks to make the administration easily accessible to every individual, ensuring that no one is left behind.
Recognizing the significance of timely service delivery, Deputy Commissioner Mahajan has instructed all officers under his purview to prioritize and address public service-related issues promptly, regardless of the mode through which they are received.
The launch event for the Online Grievances Redressal System witnessed the presence of several key officials, including SSP Doda Abdul Qayoom, ADDC Doda Pran Singh, ADC Doda Dr. R. K. Bharti, CPO Doda Suresh Kumar, SE JSD Anil Gupta, SE JPDCL Bishan Das, ACR Doda Sanjeev Kumar, ACD Phulail Singh, DIO DIPR Doda, DSWO Doda, AO DC office Doda, CEO Doda, DIO NIC, and other concerned officers and officials.
With the introduction of this innovative online platform, the administration of District Doda is taking a significant step toward ensuring a streamlined and citizen-centric approach to resolving public grievances. The Online Grievances Redressal Monitoring System will undoubtedly contribute to a more efficient and accountable governance framework, reinforcing the commitment of the Doda administration to serve its people promptly and transparently.